NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED is Looking for Full time opportunity Delivery Specialist Advisor IT Hardware Assets Management Full Time

Job Description

If interested and 80 to 100% match, please reply with Updated resume ASAP to hidden_emailIf Not Interested, please share the reference matching with JDRequest you to go through the JD completely.Must Skills
• Leading small team of Minimum 6-10 Members
• client facing
• More into Hardware Assets Management
• Maintaining the accuracy of repository
• who dont wait for any direction.
• Asset Management best practices and setting up processes to maintain and manage the accuracy for Asset management database.
• us shift 4 pm – 2 am
• Hybrid model- only when required to visit office
• Office Base Location- Noida, Bangalore, Hyderabad, Chennai, Pune, Coimbatore- Candidate can pick any location.
• Very Good communication

Role Responsibilities

• Provide supervision and management to a medium to large sized team of IT Asset Management professionals.
• Administers policies and guidelines that directly affect teamwork activities.
• Establishes deadlines for completing assignments.
• Provide coaching, career path planning and mentoring to team.
• Create and provide ongoing feedback and reviews to individuals.
• Strong ability to motivate, direct and lead others.
• Organizational skills to provide leadership and direction to team.
• Take the lead role in managing client relationships.
• Provide direction to team members on delivery management best practices and process improvement opportunities.
• Resolves escalated problems to maintain strong client experience levels.
• Manages escalation as per agreed escalation matrix.
• Manage and control expenses for the organization while ensuring resource optimization.
• Ensures team achieves performance and client service metrics.
• Identifies opportunities for growth and innovation.
• Ability to manage delivery costs to plan.
• Ability to multi-task in a dynamic environment.
• Ability to lead cross-functional delivery teams.
• Demonstrated attentiveness to quality and productivity.
• Strong analytical, problem solving, negotiation and organizational skills.
• Demonstrated ability to successfully manage and lead third party relationships.
• Experienced organizing and planning skills to effectively manage a team.

Requirements

• 10 or more years of relevant experience.
• Previous leadership or managerial experience.
• Experience working within global teams.
• Demonstrated track record of delivering high quality services to customers.
• Experience in project management and customer management
• Proactive and self-motivated
• Solid analytical, organizational and interpersonal skills
• Proven experience leading global services within challenging and complex environments and possess the ability to work effectively across multiple groups and stakeholders, particularly executives.
• Fluent in writing and speaking English and Spanish languages.

Preferences

• An Industry Certification such as Certified IT Asset Manager (CITAM), Certified Software Asset Management (CSAM) or Certified Hardware Asset Management (CHAMP)
• Working knowledge of service desk and field service operations
• Experience implementing and/or using Flexera Flexnet Manager Platform or ServiceNow
• Graduate in any discipline (technical field preferred)
• ITIL certification
• Experience working in a managed service environment.
• Ability to learn new technologies, tools and processes quickly.