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Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
Working at NTT
Position Overview
Our Security Engineers play an important role in delivering Managed Security Services (MSS) to our global customers. The incumbent will support the configuration, management and triaging of customer security devices, including Next Generation Firewalls and IPS/IDS devices. This role plays a key part of our Global MSS Team and will be relied upon for Security Engineering on our Next-Gen Platform.
Key Accountabilities
As a Security Engineer, your responsibilities will include:
Delivering excellent customer service through professional, comprehensive and timely support for the Security Device Management Lifecycle (H&A, Incidents, Change Requests, Upgrades, etc.)
Design and implement complex change requests for global enterprise customers
Work as an integral part of a global team delivering high-value Managed Security Services (MSS)
Be a Technical point of contact for customer escalations
Monitor customer devices and services to quickly identify, escalate and resolve incidents
Work closely with stakeholders and other regional SOCs as required
Be the technical SME for security device and security service management
Work as part of a 24/7/365 shift pattern
Other duties as required
Experience Skills and Qualifications
As a Security Engineer your skills and qualifications will include:
Bachelor’s degree in Information Security or related (Polytechnic Diploma and two years direct hands on experience in a SOC will be considered)
Minimum 4+ years of experience in Security Domain
Minimum 2+ years of experience in Claroty OT security or Similar technologies.
Minimum 2+ years of experience in IDS/IPS technologies like McAfee, Cisco IPS, FireEye etc.
Experience in Microsoft Azure and Sentinel is a plus.
Knowledge on Cloud based security technologies
Excellent understanding of application layer protocols like HTTPS, SFTP, SSH etc.
Be an escalation point for security engineers in shift
Suitable skills or certifications from major security vendors (Palo Alto, Checkpoint, Cisco, Fortinet, etc.) may be substituted for formal education
Demonstrated experience working in both UNIX and Windows based environments
Demonstrated experience with Firewalls, Content Scanners / Proxies, and IDS/IPS devices
Demonstrated experience with VPN technologies and troubleshooting techniques
Excellent diagnostic / troubleshooting skills
Experience with security products from vendors such as Checkpoint, Juniper, F5, Bluecoat, Palo Alto, Cisco and other leading security vendors
Valid Certifications with at least one leading security device vendor (Fortinet, Cisco, Palo Alto, and Checkpoint) preferred
Knowledge of TCP/IP networking and Routing & Switching Concepts
Excellent written and spoken fluency in English
Comfortable and proficient working in a role that interfaces with multiple cultures and time zones
Be the technical SME for security device and security service management
Work as part of a 24/7/365 shift pattern
Other duties as required.
What will make you a good fit for the role?
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!
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