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Plans, performs, and implements process improvement initiatives (such as Lean or Six Sigma).
Diagrams and evaluates existing processes.
Organizes leads and facilitates cross-functional project teams.
Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
Collects data to identify the root cause of problems.
Measures performance against process requirements.
Aligns improvement to performance shortfalls.
Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
May deliver presentations and training courses including measurement, analysis, improvement, and control.
Surveys and analyzes best practices for techniques and processes.
Communicates team progress. Performs cost and benefit analyses.
Working at NTT
The role of Change Control Analyst is to help to ensure the continuous availability of IT services by assisting with the coordination and governance of requests across changes. They ensure that all changes introduced in the live production environments of clients happen in a controlled and coordinated manner, ensuring minimal disruption of services. They follow standardized methods and procedures for efficient handling of all changes.
Key Roles and Responsibilities:
Implements the change control strategy, processes, policies, and methods and applies and executes these accordingly.
Applies principles and disciplines as prescribed by ITIL to the process.
Takes control of the complete change management lifecycle for simple changes and manages this process to successful execution.
Receives and processes requests for changes (RFC) on a regular basis and ensures that these are classified and prioritized based on importance, impact, and complexity.
Assessed the risk and technical impact associated with the change and ensure that the correct technical team resolves or deals with the matter.
Plans, coordinates, and prioritizes changes based on relatedness and priority and uses schedules to track, manage and report on the fulfillment of change requests.
Participates in review boards as required to review the success of changes implemented and to conduct an analysis of the process.
Reports on metrics that relate to the reporting of the volume of changes, types of changes, and no failures of changes.
Knowledge, Skills, and Attributes:
Analytical and reasoning skills
Ability to learn to interpret processes and policies
Ability to present information
Ability to establish rapport and maintain effective working relationships with internal and external stakeholders
Proactive in approach and good attention to detail
Achievement driven, and delivery focused while maintaining the required quality
Display client service orientation
Academic Qualifications and Certifications:
Degree in a Computer Science or Information Technology field, or equivalent work experience with a concentration and firm understanding of business practices
ITIL certification
Required Experience:
Demonstrated experience in change control and/or release management role in an IT services environment
Demonstrated experience working with internal and external stakeholders
Demonstrated experience analyzing processes and recommending improvements
What will make you a good fit for the role?
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!
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