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Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.
Working at NTT
The role of the Business Operations Specialist is to evaluate, improve, and maintain an organisation’s core operational processes to ensure an efficient and productive workflow.
Business Operations Specialist assess existing processes and systems, identify opportunities for improvement, and devise more efficient or cost-effective alternatives.
Key Role and Responsibilities:
Managing day-to-day business operations of a business area(s).
Optimise operational processes and procedures for maximum efficiency while maintaining quality standards.
Assist with the implementation of new processes, policy and procedures within a business area(s).
Identify ways to improve stakeholder experiences.
Interact with various stakeholders such as vendors and other internal stakeholders to resolve queries
Track and report on business operational performance across business area(s).
Maintain policy and procedure documents.
Manage ad hoc business operations type projects or programmes
Driving increased data quality and solving challenging operational business goals.
Spend time developing improvement plans to solve business problems.
Assist with the implementation of change management initiatives.
Create reports to analyse operational data.
Knowledge, skills and attributes:
Good project management skills
Proven organizational skills, including time management
Strong problem-solving and analytical skills
Ability to analyse and improve business processes
Self-sufficient with the ability to work under pressure
Strong verbal and written communication skills.
Excellent attention to detail
Good business / commercial acumen
Detail oriented
Ability to work within a challenging and constantly changing environment
Ability to implement change management initiatives
Academic Qualifications and Certifications:
Bachelor’s or equivalent degree in Business Operations or equivalent
Relevant certification(s) such as Six Sigma etc.
Experience required:
Relevant demonstrated experience gained within a similar role
Demonstrated project management experience
Demonstrated experience of successful business process implementation
What will make you a good fit for the role?
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!
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