NR Success Manpower Solutions Hiring for International Non-Voice support Job at Mohali Full Time

Job description

About the Job :

Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! Were looking for a Customer Service Associate- Voice/Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.

Contact Person – Nisha

Contact number- 7415025071

As a Customer Service Associate – Non-Voice, You Will

· Provide support and resolve technical issues via email and other electronic communications.

· Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..

· Apply advanced troubleshooting techniques to provide unique solutions to the customer’s individual needs.

· Leverage your experience to provide feedback to the team on how to improve our services.

· Drive customer communication during critical events.

As a Customer Service Associate – Non-Voice, You Have

· 0 months to 4 years of customer service experience through phone, email and chat.

· Fluency in written English.

· Experience in the gaming/tech support (asset).

· Excellent oral and/or written communication skills.

· Customer service experience with strong customer focus.

· Excellent team player with experience and passion for gaming.

· Strong multi-tasking skills.

· Strong analytical and troubleshooting skills.

· The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis.

Benefits of working as a Customer Service – Non-Voice:

· Incredible learning and growth opportunities

· An attractive compensation package with performance based incentives.

· Outstanding rewards and recognition program & employee engagement activities

· Medical Insurance

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹25,000.00 – ₹35,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Flexible shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• US shift

Supplemental pay types:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 7415025071