375950BR Job ID: 375950BR Job Description: 628 – Applications hosted in the Cloud (SaaS, PaaS, IaaS). 80+ projects that require Public Cloud Infrastructure. 1500% increase in footprint on Azure, 200% on AWS to collaborate on how we reimagine medicine. Would you like to be part of our Data & Digital transformation journey enabling our business strategy as part of Technology & Infrastructure services ? Come learn how you can be part of this amazing journey Your responsibilities include but not limited to: • Owns process operations for Problem Management and Knowledge management,Work involves providing inputs for and leading supplier governance for these processes. • Role is also responsible meeting various process KPIs, publishing of periodic dashboards as well as reports and correctness of the same. • These processes require engagement and timely communications with functional stakeholders. • Own and drives end to end delivery of Service Management aspects of all processes and its execution adherence as per global policies in specific Tower operations. • In collaboration with service lines, governs suppliers ensuring services are delivered to the agreed KPIs & SLAs while keeping the Customer Satisfaction as focal point. Strives for process maturity/ simplification/ automation and collaborates with various service lines/cross towers to ensure quality services are seamlessly delivered to the business stakeholders through Continual Service Improvement. • Monitors, assesses, and report the performance of services and deliverables; takes corrective actions; communicates to stakeholders and leadership. • The role is also responsible for defining, reporting, and improving these process KPIs through Continual service improvement and drive CSAT • Manage a service operation with standardized services, processes and tools to provide efficient, high-quality services. nnnn Position Title: Problem Management Specialist Minimum requirements: • 8 plus years of work in process excellence • Experience in pharmaceutical, device or healthcare industries, Digital / IT transformations an added advantage • Leadership experience, experience in leading via influence to build effective working relationships across functions. • ITIL foundation Certified Why Novartis? 766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis! Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your mess Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Job Type: Full Time Country: India Work Location: Hyderabad, AP Functional Area: Technology Transformation Division: CTS Business Unit: STRATEGY & OPERATIONS Employment Type: Regular Company/Legal Entity: Nov Hltcr Shared Services Ind Commitment to Diversity & Inclusion:: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Shift Work: Yes Early Talent: No
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