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Ensuring and providing flawless, upscale, professional, and high-class guest service experiences
Analyzing customer feedback and providing strategic direction to continuously improve overall rating
Responding to guests’ needs and anticipating their unstated ones
Achieve departmental revenue and profitability targets
Compliance with brand standards, corporate guidelines, and standard operating procedures as defined by the organization
Achieve targeted scores for guest satisfaction and employee satisfaction for the assigned area within the department
Assist in staffing and recruitment for the assigned area within Food and Beverage department
Responsible for generating incremental revenues through up-selling, promotions, and other techniques
Interact with guests and handle guest complaints
He/she is involved in imparting On Job Training in the assigned areas of the department
Ensure adherence to policies & guidelines in the assigned area
