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Job Discription
Roles and Responsibilities
Profile:Head – Engineering Delivery and Development Offline
Qualification & Experience – Bachelors or a master’s degree in engineering from a reputed institute
Location: Hyderabad/ Mumbai
Role Contour: Integrate and Lead Run Technology, Delivery Enhancements, Automation, and Testing and Implementation to ensure improvement and maintenance of tech systems
- Number of issues observed in the delivery of the products
- Expected Business Value from Automation
- Average Automation Uptime
- Development Cycle Time
- Development Cost per FTE/User
Oversee technological delivery (e.g. settlements) for the offline product systems for the associated products (NACH, CTS, NETC) and services offered by NPCI Oversee technological maintenance (e.g., patch update, DR drills) and issue resolution, root cause analysis for all the production incidents for the relevant offline products Ensure all offline product (NACH, CTS, NETC) delivery are efficiently handled to maximize the uptime and optimize product run Oversee compliance to all the applicable policies, procedures and make sure it is maintained across systems and system delivery of the offline products Oversee the design, development, and implementation of hyper-automation and operational enhancement projects Monitor project deployment and measure progress against the release schedule, providing guidance and mitigating potential risks.
Technical Capability & Scalability – Advanced IT DC & Network Operation – Advanced Infrastructure Management & Security – Advanced Performance Tuning & Scalability – Advanced Resiliency and uptime Backup, Recovery, DR and BCP – Advanced Open-Source Cloud, Database, OS Management – Advanced Incident Management – Advanced Problem Resolution – Advanced Query Resolution / Bug fixing – Advanced Efficient Customer Dispute Management – Advanced
Behavioural Collaborates Cultivates Innovation Customer Focus Develops Talent Drives Results Ensures Accountability Manages Ambiguity Manages Conflict
