Customer Service Executive Responsibilities list:
· Manage large amounts of incoming calls
· Generate sales leads
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
Requirements
· Proven customer service experience (Freshers can apply)
· Strong phone contact handling skills and active listening
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
· Graduate degree
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹9,000.00 – ₹11,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Application Question(s):
Education:
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