MMF infotech technologies pvt ltd Looking for Customer Support Executive Job in Indore Full Time

Job Details

Job Description

Skills:
• Excellent communication and analytical Skills
• Strong leadership and management skills
• Must have excellent interpersonal skills
• Excellent written and verbal communication
• Active listening and Problem solving skills
• Ability to multitask, prioritize, and manage time effectively

Roles and Responsibilities:
• A professional approach in answering calls and provide information
about products and services, taking input of issues and their
redressal thereof
• Keep records of customer interactions, process customer accounts
• and file documents
• Proficiently communicating with customers electronically and taking
follow up of the procedures.
• Handling customer queries regarding various products
• Identify and assess customer needs to achieve satisfaction
• Exhibiting patience in order to resolve queries in a timely manner
• Escalate unresolved issues to the appropriate internal teams
• Document knowledge in the form of solution article
• Respond to customer queries in a timely and accurate way,
via phone, email or chat
• Patience when handling tough cases.
• Take a deep dive into product key features and have keen
insight/ knowledge about the product