Microsoft Windows Desktop Management Operations Architect Jobs at Gurugram, India Full Time

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Project Role :Operations Architect Project Role Description :Define the operations architecture, ensuring that it supports the business requirements and performance goals. Management Level :11 Work Experience :2.5-4 years Work location :Gurugram Must Have Skills : Good To Have Skills : Job Requirements :
Key Responsibilities : 1 Ensure the effective support and delivery of system tools SCCM, Intune to support the transition to Windows 10
2 Primarily ownership of the EUC ticket queue, providing 3rd line technical support for IT incidents and problems Working alongside vendors as appropriate to investigate solutions Tickets are to be owned until successful resolution May include escalation management to third party vendors, including Microsoft Premier Support
3 Patch Management and Windows 10 Servicing
4 Ability to plan
Technical Experience : 1 Implementation, Upgradation and Migration of SCCM to the latest CU or current branch and pack from existing one Administrating of SCCM Infrastructure, ADAPTIVA
2 Software Updates Patch Activity, OSD Deployment, MDT , SCCM server administration, Application Package Deployment
3 Support to SCCM infrastructure servers DP, MP, SUP, WSUS
4 Providing support on troubleshooting of SCCM client related problems
5 Deploying software packages using SCCM without user intervention, without giving pop-up
Professional Attributes : 1 Ability to work independently and make decisions with little direct supervision
2 Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situation
Educational Qualification : 1 Bachelors Degree / Diploma in Engineering / CS
2 Exp in providing voice based Technical Support
Additional Information : 1 Exp of working with global customers is an asset ,