Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world.
Responsibilities
Pre-Sales Support
Collaborates with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal.Supportsdrafting proposals and/or statement of work (SOW).
Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.
Technical Delivery
Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.
Leads meetings with customers/partners to understand business needs.Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions.Engagesothers appropriately to understand and define customer requirements.
Participates in project planning and develops project documents by identifying the risks and dependencies.Communicates the business value of planned solutions to customers/ partners.Identifies technical and business risks in programs and proposes mitigations.Assists project managers/architects in preparing for steering committee (e.g., developing artifacts).Manages their schedule and communicates with project leads.Generates and delivers Work Breakdown Structure (WBS).
Implements solutions and provides oversight and leadership on workstreams across domains while adhering to Industry Solutions processes.Alignssolutions with the intent of the architecture. Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.
Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience.Works with account team to ensure One Microsoft approach.Shareslessons learned with workgroup and consultant community.
Intellectual Property Management
Business Development
Readiness
Operational Excellence
Other
Qualifications
Required/Minimum Qualifications
Bachelor’s degree in computer science, Engineering, Finance, Business, or related fieldAND 3+ years leadership experience in relevant area of business
ORequivalent experience.
Additional or Preferred Qualifications
5+ years leadership experience in relevant area of business.
Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).
Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
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