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Careers that Change Lives
This position would be responsible for Technical support of Hugo Robotic System at the customer sites as well as demo sites
A Day in the Life
KEY RESPONSIBILITIES:
Technical Services Support – Hugo Robotic System
To give field service support for Hugo Robotic systems.
Responsible for Installation and commissioning
Responsible for Uptime of Hugo Robotic system
Coordination of logistics related to Hugo spares
Upkeeping of Demo Hugo system
Regularly visit existing customers and maintain network for post sales service etc. to reinforce the relationship and understand service gaps.
Plan for spares inventory to cater to the services of Hugo Robotics in ISC region
Responsible for completion of any FCA and quality guidelines from BU
Maintaining the dashboard of service activities
Generation of revenue from service agreements and paid services
People and Performance Management
Demonstrate team building attitude – courteous, friendly, supportive, encouragement and approachable.
Ensure close working with Hugo Sales, Projects and application specialists for common organizational goals.
High customer focus
Must Have: Minimum Requirements
Education
BE / B.Tech / ME / M.Tech in Mechanical / Electrical / Electronics / Biomedical Engineering
Experience
3-7 years of experience in Technical Support or servicing profile of High End Medical Equipments
Technical Knowledge
Sound Technical knowledge in general
Sound knowledge in Electrical & Electronics components & circuits
Communication skills and Interpersonal skills
Professional and effective interpersonal and communication skills & pleasant demeanor while interacting with various stakeholders
Good written & verbal communication skills
Collaborative Role
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Interfacing with multiple stakeholders – customers/doctors, sales and marketing employees, technicians, distributor staff, supply chain and other stakeholders.
Result oriented
Facilitates the execution of technical services by inspiring teams, and exhibiting a presence that builds confidence in others.
Well organized, able to set and reset priorities, willing to extend beyond work hours
Able to multi-task and to work calmly and quickly under pressure/tight deadlines
Accountable, Quality conscious and self-managed, committed and full of integrity
Self-Starter, high on initiative
Time Bound
Strong time management skills
Work with a sense of urgency to deliver results in a time bound and cost effective manner
People Agility
Understands and relates to people, as well as tough situations to harness and multiply collective performance.
Ability to manage diversity, motivate, inspire and develop people
Continuous improvement
Seek continuous improvement of self, team and processes, bring up innovative ideas to enhance business.
Willingness to continuously learn & adopt and guide others
Flexible, resourceful, adaptable, and thoughtful
Change agility
Adaptability and flexibility to work in a dynamic and complex environment
Accepts change and willing to champion new process and change status quo.
Motivates self and others to adapt to change.
Nice to Have
Mission Values
Identifies with the six tenets of the Mission – Contribution to human welfare, Growth, Quality, fair Profit, recognize the worth of people and good corporate citizenship.
Compliance & Integrity
Models the highest standards of honesty, ethics, and integrity.
Consistently promotes and adheres to letter and spirit of Medtronic Code of Conduct, all applicable laws, and company policies.
Follows the ISO / SBU guidelines for repairs
Promotes and ensures an environment where ethical behavior is expected and unethical behavior is not tolerated; expeditiously takes appropriate action when problems occur.
External Focus
Operates with customer interests clearly in mind.
Interacts with Distributors and End Users for the product
Training / Demonstration of the product to the end user
Explores new opportunities and asks informed questions.
Well informed regarding market and industry / competitors operating in territory.
Brings best practices from other region colleagues or outside and implements them within territory.
Initiates or champions changes from the outside in. Explores new opportunities
Driven to WIN
Consistently achieves high outcomes under varied circumstances.
Doesn’t allow degree of difficulty to stand in the way – finishes what he/she started.
Demonstrates high capacity for work.
Taking on significant challenging responsibilities.
Pursues work with passion and drive.
Thorough Technical Knowledge of the products
Inspires others
Works in partnership with diverse team members to build a unified vision that inspires and engages them
A source of positive energy and enthusiasm
Has the ability to connect, motivate, engage team
Establishing procedures to monitor the results of delegations, assignments, or projects;
Seeks and values different perspectives and ideas to foster an inclusive work environment
Execute
Consistently delivers results on time and exceeds expectations.
Ensures the processes are capable of achieving the desired direction
Clarifies roles and aligns resources allowing for faster execution.
Orchestrates resources for optimal use. Continually monitors progress and seeks continuous improvement.
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
