Job Number 24020414
Job Category Rooms & Guest Services Operations
Location The Westin Kolkata Rajarhat, Plot No. CBD/2, Kolkata, West Bengal, India
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Job Details Job Description EducationGraduate (Bachelor Degree)English LevelThoda EnglishExperienceFresherGenderFemale OnlyAddress37, nageshwar estate, opp. jawahar nagar, amraiwadi, ahmedabad, Amraiwadi, Ahmedabad, Gujarat –...
Apply For This JobJob Details Job Description Responsibilities of candidates includes • design • develop • evaluate • maintain electronic systems and components....
Apply For This JobJob Details Job Description MUST KNOW HINDI AND KANNADA SELL COMPANY PRODUCTS TO GARMENT COMPANIES & SHOPS MUST HAVE BIKE...
Apply For This JobThose Candidates Are Interested in NHM Arunachal Pradesh DEO Recruitment 2022 the Following NHM Arunachal Pradesh Vacancy 2022 and completed...
Apply For This JobJob Details Job Description Greetings from Datamatics! We are hiring for Back Office Executive We have scheduled a walk-in interview...
Apply For This JobJob Description As an Integration specialist specializing in Oracle AIA for Communications (O2C and AABC PIP) you will be responsible...
Apply For This Job