Job Number 23111237
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Bangalore, 99 Residency Road, Bengaluru, Karnataka, India
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Job Details Education 10th or Below 10th (High School) English Level No English Experience Fresher Gender Male Only Address BUS STAND...
Apply For This JobJob Details *Urgent hiring for rapido biker* *Location -* Pan India *Salary -* 8 se 10 ghante kaam krte ho...
Apply For This JobTJob Title: Business Transformation Analyst – Fresher Location: New Delhi Position Type: Full-time Job Description: We are seeking a dynamic and analytical individual...
Apply For This JobHiring candidates for the post of hospital administrator who have completed hospital administration. Freshers can also apply. Job Type: Fresher...
Apply For This JobPosition : Project Management Company : Nuron Networks India Pvt. Ltd Experience : 5+ Yrs Qualification : Btech/BE Degree Location:...
Apply For This JobJob Details Job Description Responsibilities: Inbound/Outbound Calls II Good Communication • Inform customers about the company’s products/services and offers •...
Apply For This Job