Log In
Sign Up
About us:We are seeking a highly organized and proactive Sales and Customer Relations Specialist to join our dynamic team. As a Sales and Customer Relations Specialist, you will be responsible for managing customer contact data, generating export/import enquiries for steel products, and maintaining strong relationships with our valued clients. This role requires excellent communication skills, attention to detail, and a customer-focused mindset.
Key Responsibilities:1. Phone Communication: Initiate phone calls to existing and potential customers to discuss their specific export/import requirements for steel products.2. Data Management: Maintain and update customer contact data management software to ensure accurate and up-to-date information.3.
Enquiry Generation: Generate enquiries from customers, identifying their export/import needs for steel products and uncovering business opportunities.4. Follow-up: Proactively follow up with customers to nurture leads, address queries, and strive to secure orders through effective relationship-building techniques.5. Email Communication: Prepare and send professional circular emails to targeted customer segments, promoting our range of steel products and services.6.
Email Correspondence: Handle daily email correspondence, ensuring prompt responses to pending enquiries and providing excellent customer service.7. Market Research: Conduct comprehensive internet research to identify and prospect new companies that may have a requirement for our steel products and services.8. Database Management: Regularly update the client database with relevant information, including new contacts and business updates.9.
Client Visits: Arrange and conduct visits to clients, both existing and potential, to foster stronger relationships, understand their needs, and provide personalized support. Requirements:
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- Proven experience in sales, customer relations, or a similar role.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency in using CMS software and MS Office Suite.
- Ability to work independently and collaboratively in a team environment.
- Willingness to travel for client visits, as required.
