Title : Manager – HRBP (ITeS / BPO)
Location : Mumbai (Thane)
Purpose of the Job:
Work in close sync with Business verticals, understand the business requirements and work towards optimal planning and scheduling of HR deliverables.
Job Description:
– Responsible for working in close coordination with the Business and Leadership to achieve business delivery targets. Key Ownership in implementation of Corporate / Business and location HR strategies within the process, team and adhere to Co. policies / practices.
– Responsible for managing the entire Employee Life Cycle from joining till exit and ensure a smooth transition of the employees during working with the company.
– Talent management with innovative engagement strategies to focus on reducing attrition through effective employee engagement.
– Will be the single point of contact for employees and managers for people related dimensions.
– Assist leadership to ensure effective roll-out of all organization wide HR initiatives.
– Using the inference from the data / trend to develop HR initiatives. Participate in HR reviews and share best practice at a BU level.
– Employee touchpoint- HR Connect, EWS, Skip, New Hire Connect.
– Coordinate and work in tandem with the other teams in Talent Acquisition, Employee engagement & Learning & Development initiatives based on business requirements.
– Design and formulate HR policies and processes in consultation with leadership.
– Create Job Descriptions and Goals of employees in consultation with respective functional leaders/Managers.
– Champion various HR process interventions in Performance Effectiveness Program, Rewards and Recognition and Employee development/engagement initiatives.
– Responsible Monthly score card review, Probation assessment & confirmation process as per the set criteria.
– Maintain, update and implement all HR Procedures and ensure accurate and timely delivery of HR deliverables
– Identify key engagement drivers and develop the supporting internal communication plan to inform, inspire, and involve employees at all levels and geographically dispersed locations.
– Identify the Training needs of the employees during the periodic / annual review & LNA survey. Based on needs identified, prepare the Training calendar for quarter / year & ensure execution as per the timeline.
– Diversity, Equity and Inclusion DE & I
– POSH compliance & training
– Measure the effectiveness of the training & validate the same through feedback & monthly review process.
– Generate periodic HR-MIS for Sr. Management.
– Ensure completion of Exit formalities including Clearances, Exit Interview & F & F settlements within the set TAT.
– Monthly Attrition analysis, action planning to track and arrest undesirable attrition.
Educational Qualifications / Work Experience & Skills :
– MBA/Post Graduate in Human Resources with 10+ years exp in HR
– Prior work experience in MNC & matrix organization.
– BPO / ITeS Industry Preferred & Team handling experience
– Stakeholder management
– Strong functional skills in HR area of expertise, ability to resolve conflicts and build teams
– Understanding of employment law
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