Strategy
Drive adoption of Digital channels for servicing needs in line with the corporate plan
Digital channels (Internet banking, SC Mobile, SC UPI, EB App, Wealth App)
Adoption of new payment initiatives like UPI, Bharat QR, BBPS, Visa Checkout etc.
Business
Key Performance Indicators
Monetization of digital assets and capabilities (revenue generation and cost efficiencies)
Relative competitive rating in Digital NPS on the back of capability roll-outs
Digitally active client by channel / platform in line with the corporate plan
Total growth in Digital transactions
Financial:
Money transfers; Utility payments
Third party services (EB App)
Deposits & Mutual funds
Credit card payments; Payment gateway transactions
Non-Financial:
Service requests
Data locker
Statement and advises adoption
No. of financial transactions per active customer
Incremental revenue generated through Digital adoption
Revenue generated from Digital adoption
Processes
Will be responsible to implement projects in line with the Bank s project management framework.
Risk Management
Ensure compliance with the Bank s IT security, Client authentication and privacy controls.
Governance
Will be responsible to ensure compliance with the Group Digital GPS for internet and mobile banking and all new capabilities implemented
Regulatory & Business Conduct
Display exemplary conduct and live by the Group s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank s Conduct Principles.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Country and group technology teams
Country Product and segments
Country OPS and CE teams
Country and Group project management team
Country PDU
Country marketing
Our Ideal Candidate
3 4 years work experience
Graduate/ Post graduate, preferably some experience in Digital Banking or Adoption
Role Specific Technical Competencies
Data Analytics
Stakeholder Management
Consumer Marketing
,
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