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Job Details
Job Description
Responsibilities: Team Management II Performance Improvement II Customer Satisfaction
• Manage a team of telecalling/customer service agents and executives
• Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results
• Identify customers’ needs and wants, clarifying information whenever possible
• Resolve customer complaints and follow-up to check if an action has been taken
• Gain comprehensive product knowledge to enhance team performance
• Create a supportive environment for the team to excel in
