Principal Duties/Responsibilities :
Strategy:
– Contribute to the development of short and long-term business strategy in conjunction with stakeholders; execute approved strategies
– Lead change by managing strategic initiatives to meet business requirements
– Contribute to the development of the client service propositions and service delivery strategy for the aligned Corporate Risk and Broking lines of business
– Review future work transfer opportunities and present proposals / work transition plans to the Business Head and relevant stakeholders
Operations Management/Operational Effectiveness
– Plan and oversee strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional areas of focus
– Establish and implement short and long-term organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluate programmatic and operational effectiveness, and effect changes required for improvement
– Ensure department adherence to compliance / statutory requirements and operate within the guidelines of internal and external regulators
– Align with organizational goals to deliver continuous improvement in areas such as risk / compliance, quality, financial, strategic objectives
– Monitor and evaluate performance of the team in line with service level agreements.
– Ensure effective stakeholder management
People Management/ Development:
– Develops effective succession planning for oneself and critical leadership roles within the business
– Responsible for developing frontline and operations leaders through coaching and team building while serving as an escalation point for operational issues and complaints
– Work with Human Resources to develop and implement a Talent Management strategy
– Conduct periodic and annual performance reviews for all direct reports
Top Competencies :
– Focusing on Clients
– Working in Teams
– Driving Excellence
– Fostering Innovation
– Influencing Stakeholders
– Developing Talent
– Adapting to Change
Required Qualifications, Skills, Knowledge, Experience:
Qualifications – Bachelor’s degree from an institute of repute
Knowledge/Experience:
– 10 + years’ experience in the financial services industry with at least 8 of these in a leadership role. A background in insurance broking background would be an advantage
– Proven track record of delivering excellent levels of client service across varied stakeholders through a large operation
– Experience of working in a matrix organisation, managing multiple stakeholders
– Broad operations expertise which encompasses previous knowledge of coordinating with diverse functions such as operations, IT, compliance and risk
– High levels of business acumen with an understanding of company and Business Unit strategy, operating environment and business objectives
– Knowledge and experience in organizational effectiveness and operations management, implementing best practices
– Highly developed critical thinking and analytical skills
– Demonstrated leadership and vision in managing staff groups and major projects or initiatives
– Excellent interpersonal skills and a collaborative management style
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