Your Role and Responsibilities
Prepares Project plan, executes project, updates project status, reports project deliverables, tracks issues and risks of project, communicates to respective stake holders.
Coordinates, diagnoses, and troubleshoots incoming employee calls to provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access.
Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
Provides case status updates to management and end-users.
Supports and maintains effective relationships with users.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
Required Technical and Professional Expertise
Candidate should have minimum 5+ years of experience.
Apply Knowledge of Change Management.
Apply Knowledge of Agile Life Cycle Management.
Apply Communication Skills.
Apply Knowledge of Agile Approaches & Behaviours.
Apply Business Control Requirements.
Analyse Client Business Environments.
Advise Project Teams on PM Social Bus & Mgmt Tools.
Develop Project Management System.
Perform Negotiations.
Perform Status Tracking & Reporting.
Perform Stakeholder Engagement.
Perform Project Closing Activities.
Perform Project Documentation Updating.
Manage Program Benefits.
Manage Agile Teams.
Implement Program Governance.
Preferred Technical and Professional Experience
Certified-PMI Project Management Professional.
Apply Knowledge to Provide Agile Coach/Consulting.
Apply Knowledge on Task Breakdown.
Apply Knowledge of Project Management Tools.
Required Education Bachelor’s Degree
Preferred Education Bachelor’s Degree
Country/Region India
State / Province MAHARASHTRA
City / Township / Village Mumbai
Being You @ Kyndryl
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category Technical Specialist
Role ( Job Role ) Service Coordinator
Employment Type Full-Time
Contract type Regular
Position Type Early Professional
Travel Required No Travel
Company (Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position? No
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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