Kyndryl, Inc. is Looking for Infrastructure Architect Enterprise Monitoring Tool at Bangalore Full Time

Your Role and Responsibilities

Workload Automation is a single point of control for planning, executing & monitoring disparate applications in a distributed and complex IT environment. With EY’s complex infrastructure, workload automation has been, and will continue to be, a critical service for scheduling a wide range of processes on a variety of systems across 3 global datacentres and beyond.

The Workload Automation Operations Team is a 24×7 support system. Members are responsible for monitoring, troubleshooting / escalating workload issues in development, acceptance, and production environments. There are Eight Control M servers controlling over five thousand agents around the world, managing approximately 35K jobs daily.

• The role of the senior associate in workload automation operations will center on the following points.

• Ownership of the workload automation environments to included, but not be limited to:

• Proactive monitoring of automated processing and taking action on processing failures, various alerts and general work flows within the workload environment.

• Creating tickets, escalation and documentation of workload processing issues as directed by PSP, or specific instructions embedded in job definitions.

• Assisting with managing batches to mitigate impact on Service or Operating Level Agreements.

• Managing the batches during planned activity windows involving application enhancements/deployments, disaster recover exercises, password updates, OS and DB patching and monthly reboots.

• Creating and decommissioning of batch schedules within the scheduling tool, following documentation and department protocols.

• Code / application migration and script execution on Unix/Linux and Windows platforms.

• Assisting with modifications of automated processing and workflows within the workload environments, per request via Service-Now ticketing system.

• Creating and maintaining documentation and reporting for supported environments.

• The role requires the individual to operate as a Subject Matter Expert (SME) within their scope of the workload automation solution providing level 3 production support.

• This requires the individual to work closely with the sub-team lead for workload automation. In addition, the role requires decision making / input relating to Use of their Subject Matter Expert (SME) knowledge in all Control M components to provide fault tolerant schedules and alerting.

• Provide advice and assistance to our clients concerning the changing workload environment when better practices are identified.

• Seeking various automation opportunities wherever possible, utilizing various EY supported tools.

• Reviewing Service and Incident tickets and working with support in managing batches in production and non-production environments.

• Work with application support teams to further escalate issues to management when system availability and Service Level Agreements are in jeopardy.

Required Technical and Professional Expertise

• Bachelor’s degree in computer science or a related discipline, or equivalent work experience.

• Candidate should have Minimum of 8+years’ experience in workload automation environment (operations and/or design).

• Proficient with Control-M workload automation software- Version 9.0.

• Intermediate knowledge on BIM, AFT, SAP, Control modules, Self Service within Control-M and SFTP.

• Basic knowledge to navigate through various OS systems and execute scripts (Windows, Unix, Linux, Oracle/ SQLPlus).

• Ability to diagnose, troubleshoot and resolve incidents and manage the ticketing queue (i.e. Service Now or any other ticketing platform).

• Proficient with MS Excel, Access, Word, Outlook, Visio, SharePoint and Service No.

Preferred Technical and Professional Experience

• Excellent communication and interpersonal skills.

• Strong critical thinking skills.

• Clear understanding of IT.

• Dependable leadership skills.

• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.

• Customer orientation and responsiveness.

• Ability to deal efficiently with escalations and difficult situations/people under pressure.

• Outstanding self-management, influence management, information presentation.

• English language skills – excellent written and verbal communication.

• Experience working in a global IT environment.

• Basic project management and reporting skills.

• Flexibility in work schedule to accommodate business needs.

• ITIL training a plus.

Required Education Bachelor’s Degree

Preferred Education Bachelor’s Degree

Country/Region India

State / Province KARNATAKA

City / Township / Village Bangalore

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Architect

Role ( Job Role ) Infrastructure Architect

Employment Type Full-Time

Contract type Regular

Position Type Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.