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Job Discription
Job Role:
- Lead the process design team for all Consumer Asset Products covering key aspects of Customer Experience, Compliance, Risk, Legal and Ops – design of end to end journey
- Process Design to include mapping of risk in the workflow and design controls to mitigate risk with a balance between Customer Experience, Employee Efficiency and Risk
- Basis changes in regulatory guideline –
- Liaison with stakeholders like Compliance / Tax / Legal for interpretation / bank’s obligation part.
- Coordinate with stakeholders like OPS / Risk / System requirements, etc. & implement the standard operating guideline at bank level to comply with regulatory guidelines.
- Identification and Review of existing processes for revision / updation from regulatory perspective and re-alignment to changing ecosystem for service delivery.
- Work in coordination with RL Process for process/policies with branch as touch point for customer service and compliance.
- Any process / policies impacting Retail Asset Customers will have to be approved by this team.
- Handling query desk for quick resolution of queries / clarifications raised by channel
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Job Requirements:
- Excellent written and oral communication skills
- Should be able to think proactively for process changes from Business Process Re-engineering perspective
- Should be aware of competitive practices.
- Knowledge of Regulatory Guidelines
- Strong Communication skills
- Assertive attitude
- Good analytical skills & eye for details
- Keen eye for market intelligence and competition.
Application:
If you wish to apply for this job position, please fill your details in the Kotak Fast Track Application Form and mail to _________________________________________
Please mention the following in the subject line as Position Name –Your Name – Your Current Businessgroup
