Trainee – Global IT Support

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Your key responsibilities:

Exhibit Konecranes Core values and code of conduct into each action

Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.

Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist the Team leads to create a knowledge base

Assessing the severity, impact, and risk of incidents and escalating to the L2/L3 teams, whenever required.

Adopt IT processes and policies during day-to-day support.

Handling IT project activities assigned to you.

Identify and communicate the problem areas based on the incoming incidents.

Assistance during User Acceptance Test

Nice to have awareness of ISO 14001, and 45001 requirements.

What we expect from you:

Graduate from Computer Science/ IT (B.Sc, BCA, BCS, BE)

0-1 year of experience in a Windows environment.

Good knowledge of OS, Networks, and Applications.

Familiarity with iOS, Android, Windows, and other mobile operating systems

Knowledge of SCCM is preferred.

ITIL knowledge is preferred.

Communication skills – Verbal, Written

Team player

Excellent written and spoken English

Ability to work and communicate effectively with a globally-distributed team

Willing to work in a 24×7 shift environment.

What we can offer you:

Insight into world-class IT Service Delivery

Competitive Salary

Work-Life Balance

Innovative and dynamic working environment

Support of an excellent IT Service Delivery Team

Possibility to work in a leading crane building company with leading technology.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.