Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Role : Support Analyst
Experience : 0-2 Years
Qualification : BE / B-Tech / ME / M-Tech / B.Sc (Computers) / BCA
When customers face any challenges whilst using KEYLOOP’s product or has any query that needs help or attention, customers will reach the KEYLOOP support department via live chat or via telephone. Support is an on-going medium which requires full hands- on product knowledge and smartness in resolving the issues.
Provision of an excellent support service is critical to the achievement of KEYLOOP’s strategic plans for growth and profitability. Our support analysts are our customer’s first point of contact when they initially log an issue or escalate an issue either via the Telephone or via Live Chat. Thereafter they should analyse, diagnose and resolve problems to successful closure, if it is identified that closure cannot be achieved over the Telephone/Live Chat they can take assistance from Tier 3/Level 3 to get the issue resolved.
Main Duties / Responsibilities:
Experience: (Fresher/experience in customer handling)
Skills (In Priority Order):
Technical & Behavioural Competencies (Tech Env Team)
Good Knowledge of Unix / Linux / SQL
Additional Skillset –
DMS experience preferred.
Exposure to automotive industry is an added advantage.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
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