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ABOUT US
Katalon, established in 2016, has rapidly evolved into a leading provider of a modern, comprehensive quality management platform. Our Katalon Platform empowers teams in quality assurance, DevOps, and software development to deliver exceptional customer experiences with increased speed, ease, and efficiency. Boasting over 30,000 global teams as clients, including several Fortune Global 500 companies like PwC, KPMG, and Abbott, Katalon is acclaimed as a top automation tool by renowned review platforms such as G2, Gartner, Capterra, and IT Central Station.
ABOUT POSITION
The Customer Support Team is responsible for helping our end-users overcome their issues while using our products by answering support tickets, troubleshooting problems and resolving technical issues.
Mission: Deliver the highest quality of customer service & product support while maintaining customer satisfaction
Responsibilities:
- Providing appropriate solutions and information about products to customers, prioritizing and dealing with the questions in a timely manner.
- Manage the online FAQ and support article knowledge base.
- Responding to queries from customers by the system.
- Administrative support for the customer support team members according to instructions.
- Collaborate and communicate with cross-functional teams including Product, Engineering, and Account Management to ensure alignment.
- Other tasks and responsibilities as assigned
