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Job Details
1. Should know how to speak in Marathi, Hindi & English.
2. Interact with citizens and patients on various channels (phones, messenger
applications such as WhatsApp, email, webchat, etc.).
3. Answer queries of citizens on various topics. Document the queries and maintain,
update the knowledge base of patient interaction.
4. Interact with the patients on various channels (phones, messenger applications such
as WhatsApp, email, webchat, etc.) about the care coordination (questions about the
care, schedule, guidance, consultation, etc.). Navigate patient records to understand
patient history, status, next actions, and other details about the patient.
5. Use the care collaboration platform to perform the tasks such as patient registration,
scheduling appointments, update patient records, upload patient reports, send the
patient reports, reminders, care updates, etc.
6. Work with internal stakeholders for tracking the patient journey, collaborating with
them on activities, seek evaluation / guidance on patients from clinicians, etc.
7. Schedule and host / enable virtual services like tele/video consultation between
stakeholders (clinicians, patients, partners, etc.)
8. Interface with partners, vendors and third-party agencies for exchanging information
such as reports, logistics, appointments, purchases, etc.
9. Ensure data accuracy and patient records in the care collaboration platform. Ensure
completeness of the patient record, Raise flags if any issues. (Data accuracy: -mismatch
with patient data – names, phone number, report names, reports not received accurately,
spelling checks, duplication, missing information, etc.)
10. Outbound calling for patients with notification of reports, reminders, change in
schedule, etc.
10. Patient navigation across care continuum – coordinating with site patient navigator
11. Coordinating with on-site KM for reconciliation of the data to be shared with off-site
parties for test reporting.
Job Description
