Kanari Nutrition Pvt Ltd Hiring for Customer Service Representative Job at Bangalore Full Time

Responsibilities:

• Supporting the customer through an email ticketing system and phone calls
• Resolving customer complaints and queries
• Managing payment and delivery of customer orders
• Offering exceptional customer service and satisfaction.
• Maintaining records of each phone call for future reference
• Understanding the products and services provided by the company
• Conducting customer satisfaction surveys to understand what areas of the company’s services need improvements
• Forming reports based on customer satisfaction statistics and helping team to have a better understanding of the customers
• Adhering to the company’s rules and regulations.

Requirements:

• Bachelor’s degree in Business Administration (B.com / BBA)
• 1 year experience as customer support executive (Good to have. Not a must have qualification)
• Exceptional verbal and written communication skills (English and/or Hindi)
• Conflict-resolution skills
• Excellent phone etiquette and active listening abilities
• A quick learner and exceptional ability to make decisions

Job Types: Full-time, Fresher

Salary: ₹18,000.00 – ₹25,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Jayanagar 5th Block, Bengaluru – 560082, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)