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Responsibilities:
- Understanding client needs. Work with customers and understand their configurations and usage patterns.
- Coming up with a proposed solution to meet client needs.
- Writing business requirements and proposed solutions.
- Interacting with the development team to explain to them the new requirements.
- Testing/helping test the new requirements to ensure it meets the client’s objective.
- Preparing/helping release notes/user manual of the new features developed.
- Preparing process flow, wireframes, and mock-ups.
- Proactively Communicate with customers and resolve their issues.
- Plan, Estimate and Drive the execution of change and service requests.
- Identify patterns in customer-raised tickets and provide permanent solutions to address the issue.
- Work on all aspects of maintenance of an already implemented and existing customer.
- Ensuring the implementation of the solution is on track and coordinating with other teams if it gets delayed.
Requirements
Skills:
- Self-motivated, ability to work/coordinate with the top leadership team and people from different backgrounds, etc.,
- Ability to own assignments and deliver them independently.
- Should have excellent communication and customer interaction skills.
Qualification
MBA (Operations Management)
Benefits
Additional Information
Type: Permanent, Full time.
Mode: Work From Office.
Salary: Best In Industry.
Rush your resume to [email protected]
Job Information
Hiring Manager
Ramya Rajasekaran
Number of Positions
5
Job Opening Status
In-progress
Industry
IT Services
Work Experience
Fresher
City
Chalakudy
State/Province
Kerala
Country
India
Zip/Postal Code
680307
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