Job Shop is Looking for Hiring One of our Premium Client is Hiring for Customer Support Job Full Time

Greetings from JobShop, We are India’s Largest BPO Recruitment Company. Please call us on 9964080000 or +918046115600 ,Whatsapp us on 9964080000 for simple &; quick automated hiring

JOB DESCRIPTION

• To achieve desired customer delight by ensuring satisfactory response to customer interaction.
• Manage Customer Interactions through chat Inbound voice and data contact.
• Ability to handle unresolved queries of customers.
• Update the existing database with changes and status of each
• Customer query/resolution.
• To ensure satisfactory resolution of various issues
• To interface with respective work center for resolution of complaints.
• Manage resolution of billing queries/ Issues.
• Be adequately trained and updated on any changes that take place from time to time.
• Managing service delivery to customers to ensure high customer satisfaction levels
• and customer retention.

Required Skills

• Strong typing and oral communication skills
• Listening and Memory Retention skills
• Problem Solving skills
• Flexibility to work in varied shifts within a 24/7 environment; including weekend holiday work schedules.

Knowledge

• Qualification: Diploma/ Under Graduate / Graduate
• Experience: 1 Year experience from contact center background(Preferably telecom domain)

Age Group

• The incumbent should be in the age group of 19-35 years.

Location: Bangalore

For More Details Please call us on 9964080000 or +918046115600 ,Whatsapp us on 9964080000 for simple &; quick automated hiring