IQVIA Title: Business Systems Analyst 2
Major duties and responsibilities:
• Vendor management oversight of: access management activities, configuration changes along with corresponding documentation, change controls, and incident ticket requests that the Vendor is performing on behalf of Argus Operations; • Review, analyzes and approves request for new user access to Argus and/or requests to delete access right before forwarding to Vendor for execution, performs QC on finished action; • Reviews, analyzes and approves configuration requests (code lists, partners, studies, reporting destination, reporting rules, and change controls) before forwarding to the vendor for requested configuration changes; • Performs documented quality checks on finished configuration changes and related documentation prior to putting into production followed by communicating change to the requestor; • Incident ticket management oversight of Vendor; • Manages generic mailbox and triages as appropriate; • Runs and monitors QC queries; • User Project Leader for change controls and other Argus Operations related projects; • Maintenance and oversight of Quality Documentation; • Responsible for troubleshooting system issues as they arise and works closely with ITS departments to ensure rapid resolution of the problem; • Manages twice yearly INN (performs review of country INN registration, licenses using Customer GxP Share Point tool; oversees the work that is delegated to vendor; • Participates in and/or facilitates the activation of a companywide BCP (business continuity plan) in case of system and/or application failure; supporting and activating the backup plan and/or system resolution; • SME for internal / partner audits and inspections
Skills and Education:
• Solid understanding of Pharmacovigilance practices; strong attention to detail; excellent verbal and written communication in English; ability to author technical documents in English; computer literacy (MS Office, safety database); able to work independently, multi task and work under pressure to meet all deliverables; must have experience in working in multidisciplinary and international teams; previous experience in ARGUS database desirable; must have Project Management experience;
• BS degree (Scientist plus Computer Science preferred) or previous experience in Pharmacovigilance; minimum of 2 years of experience working in a highly regulated pharmaceutical environment
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
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