Intern – Program management Jobs at delhi, India Full Time

Opportunity and Role Description

TLDR version

Who : User-centric people passionate about planning and implementing experience-forward projects and processes

What : Supporting Kraftshala students with their program and/or placement journeys through the Marketing Launchpad Program by creating delightful and impactful experiences

Why : If you draw energy and satisfaction by helping people become a better version of themselves and have a knack for problem-solving, this is the role for you.

About us : Kraftshala is one of the fastest-growing edtech companies with a mission to help a million students launch their careers in marketing, sales, and more. We’ve already launched thousands of careers in companies like Performics, Sokrati, GroupM, Nykaa, Tata Cliq, Coursera and are growing 3X year-on-year by building pay-after-placement programs that ensure our students are trained by industry experts who are passionate about injecting care in the higher education ecosystem. Kraftshala is backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants.

Role Description

As part of the Program Management intern profile, you could either be taking care of Program Operations, OR Placement Operations. For either role, your goal would be to lead and execute various activities that lead to a gold-standard experience for students. Please read below to know more about each of these roles :

Program Operations Management

• Planning activities and resources for incoming batches of students

• Ensuring students receive all program, project, other initiatives, etc. related information in time and in-full

• Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external, – Academic Team, Product & Tech Team, Industry experts, current and ex-students, etc.

• Coordinating with different teams to ideate new activities that will further improve their experience and executing the same

• Keeping a close watch on the feedback received from the students on various initiatives and incorporating any changes required to further enhance the experience

• Focusing on diagnosing & removing bottlenecks in students’ learning processes

• Being a trusted advisor for the student, helping them maintain their motivation & commitment to excel during the training & further stages on their journey to securing a placement

• Work on maintaining and further improving our advocacy score of 95% (which has been hard-earned by the team) and work on being entrusted to deliver an outstanding experience

Placement Operations Management

• Running end-to-end placements process for a recruiter alongside respective team member(s)

• Planning activities and resources for the upcoming placements season for both, the students and the recruiters

• Communicating effectively with recruiters and students actively to ensure flawless process execution

• Ensuring students receive all placement-related information in time and in-full

• Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external, – ReP Team, Academic Team, Marketing team, recruiter, etc.

• Managing the stakeholders effectively to resolve all doubts and challenges

• Keeping a close watch on the placements process to further enhance the experience for both, the students and the recruiters

Must-Have Skills:

• Ability to clearly and crisply communicate ideas, both verbally and in writing

• High accountability and responsibility to ensure flawless execution on a day-to-day basis