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Responsibilities:
Supporting customers through technical and administrative activities
Understanding customer needs and concerns
Providing a high level of customer service
Preparing and submitting service reports
Providing technical direction to the team
Participating in the training of new team members
Basic troubleshooting, installation, maintenance and repair on designated equipment.
Completing Preventative Maintenance and field modifications.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal
service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up.
Maintaining tools and test equipment and ensuring they are properly calibrated.
Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory
requirements.
Utilizing the escalation process to resolve customer service delivery issues.
Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
The ability to lift and carry a toolbox that can weigh up to 50 lbs.
Requirements:
Excellent verbal and written communication skills
Ability to effectively communicate with customers
Strong problem-solving skills
Ability to work independently
Ability to work well in a team environment
Strong organizational skills
Ability to work under pressure
More information about this Field Service Engineer Job
Please go through the below FAQs to get all answers related to the given Field Service Engineer job
- What are the job requirements to apply for this Field Service Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Field Service Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Certificate Course (ITI)
- What are the salary requirements for this job?
- Ans: The salary range is between 13000 and 15000 Monthly. The Salary will depend on the interview. This Field Service Engineer is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Field Service Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Field Service Engineer position?
- Ans: There are immediate 1 job openings for Field Service Engineer in our Organisation.
