Indiamart is Looking for Assistant Manager/Senior Executive: Operations Full Time

Job Description:

Manage Day to Day Operations for the Freelancer Calling Process

• Deliver the daily/weekly/monthly KPI targets
• Identify the improvement area with required data analysis, connect with the team, Root Cause Analysis, etc.
• Prepare and execute the action plans coming from the RCAs towards KPI improvement
• Drive agent engagement activities towards maintaining good Headcount to Man-day ratio
• Deliver required Man-days from the available resources by maintaining a good Active agent count
• Identify the Best Performers and conduct Rewards and Recognition program
• Identify bottom performers and follow consequence management plan/Performance Improvement Plan.
• Prepare and share Reports:
• Daily/weekly/monthly reports
• Share required data analysis showing the team’s performance with the reasons of not achieving the target KPIs

Candidate Attributes:

• Active listening and understanding the business contexts
• Good Verbal and written communication
• Ability to work in a team