Job Title: Implementation Manager
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.
Introduction:
To manage Execution Risk effectively, deliver on our Group strategy and satisfy all our stakeholders, we must deliver our initiatives consistently and transparently. Change Management colleagues ensure initiative delivery is managed in line with the relevant Policies and Standards, using standard processes and tooling to improve the level and likelihood of successful outcomes. They also help to ensure all stakeholders are aware of initiative progress and have the information they need to make the right decisions in a timely manner.
Payments Central Infrastructure Renewal (PCIR) is a multi-year, group-wide Programme with a projected total budget of circa 70m.
The role holder is an Implementation Manager within the PCIR Programme Delivery Office (PDO). This role is needed to support the workload within the Programme, including the following activities:
Supporting with the creation of implementation runbook for 2022 migration events- including content from multiple component teams across numerous transaction cycles
Supporting Implementation Leads with the definition and rehearsal of contingency scenarios, to be used where required in support of migration events
Facilitation of dress-rehearsal migration events, in advance of scheme go-live dates
Establishment of an issue management process to be used to manage any issues arising from migration events- through to BAU handover
Supporting Group Programme with Regulatory Reporting to Central Bank
What will you be doing
Implementation Mangers ensure initiative delivery is managed efficiently and effectively, in line with relevant policies and standards.
Creation, validation, management and execution of implementation runbooks aligned to the various scheme ISO20022 migrations that fall within the Programme s scope
Maintaining and actively managing initiative documentation, facilitating key governance fora, reinforcing the accountabilities of key stakeholders, helping to ensure that decisions are made by the right people and based on the right information. This includes ensuring that the Accountable Executive and other key stakeholders / fora (e.g. Project or Programme Forum, Portfolio Governance Board) have relevant and timely initiative MI (including status and any relevant risks or issues)
Safeguarding effective change control processes, ensuring the business case is updated and managed through appropriate governance
Supporting the Programme and / or other Project Managers in determining, monitoring and managing workforce and financial requirements, drawing insights from available information to inform daily delivery such as challenging progress, prioritisation of resources or stop/start/continue decisions; tracking benefits and costs, driving budget efficiency
Supporting the Programme and / or otgher Project Managers in assessing the risks from the change, including the tracking of thematic issues, early identification and management of RAIDs
Supporting the Programme and / or other Project Managers in in tracking outcomes, ensuring that planned outputs deliver the agreed outcomes and that the outcomes remain relevant; also enabled through provision of timely MI and estimating, scheduling and planning activity
Implementation Managers have an important role to play in providing constructive challenge to Programmes and Projects, not only providing the information initiatives need to make the right decisions, but also helping initiative leads to pre-empt any issues and course correct where required.
Acting in partnership with Programme Manager, using their experience and insight to help challenge efficiency; to maintain a focus on delivering outcomes; to predict potential blockers and risks; and to deploy appropriate governance and oversight of delivery (including the Project and/or Programme Forum)
Driving best practice delivery in line with the relevant Policies and Standards through coaching and educating delivery teams on what good looks like; monitoring and driving improvement in data quality and timeliness of reporting to enable decision making; reviewing and challenging reports to ensure they are complete and accurate
Supporting an environment of effective delivery by challenging behaviours; identifying development needs in the team; ensuring the right tools, templates and guidance are used; capturing lessons learnt from past delivery
What we re looking for:
Implementation Managers at Barclays require competence across the following areas:
1. Conduct, compliance and professionalism: The ability to align with the Barclays Way – the Code of Conduct for the firm – meeting the expected values and behaviours governing all aspects of colleagues’ working relationships with all stakeholders.
2. Team Management and development: The ability to select, develop and manage teams, setting the standards for performance and ensuring a culture of development is in place.
3. Change leadership: The ability to inspire, coach and empower others to deliver on a shared vision and outcomes for transformational change: leading by example and building strong relationships.
4. Stakeholder and communications management: The ability to effectively communicate with, influence and manage stakeholders at all levels, taking account of their levels of influence and interest. This includes identifying, addressing and resolving differences between individuals and/or interest groups, using suitable channels for achieving clear outcomes, consensus and conflict resolution.
5. Resource management: This is the ability to develop, implement and update demand plans for initiative resources (i.e. the workforce, products and services required to deliver the agreed outcomes). For programmes or portfolios, ongoing monitoring enables escalation of resource risks via the appropriate governance.
6. Risk and issue management: The ability to identify and monitor risks and issues, to plan and implement appropriate responses for mitigation or resolution, including escalations. At initiative level, this includes monitoring assumptions and dependencies.
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