Mandatory Skills:
– Overall, 5 years of experience in the IT services industry. Relevant experience of 2+ years in Account Management.
– Experience in IT Services is mandatory.
– Experience in Team Management.
– Experience in handling clients from the US/UK.
– Ability to drive key business targets directly within the team and amongst other key stakeholders using KPIs.
– Excellent communication skills with dynamic decision-making abilities in a high- paced, high-growth, and delivery-oriented environment
Roles and Responsibilities:
– Develop a trusted advisory relationship with accounts, customer stakeholders, and Internal partners.
– Acquire a thorough understanding of key customer needs and requirements.
– Expand the relationships with existing customers by continuously proposing solutions That meet their objectives.
– Run quarterly business reviews with existing clients.
– Perform account mining to grow current revenue streams.
– Ensure the correct products and services are delivered to customers in a timely Manner.
– Serve as the link of communication between key customers and internal teams.
– Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
– Play an integral part in generating new sales that will turn into long-lasting relationships.
– Prepare regular reports of progress and forecasts to internal and external stakeholders Using key account metrics. operate as the primary point of contact for key account Stakeholders.
– Prepare and guarantee monthly quarterly, and annual sales forecasts.
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