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About the job:
Role Overview:
– The Enterprise Account Manager will be responsible for managing and growing our relationships with enterprise customers.
– The ideal candidate will have 4-6 years of industry experience in SAAS or related industries, with a proven track record of managing enterprise accounts and achieving sales targets.
– This role requires a deep understanding of the SAAS landscape and the ability to navigate complex customer environments.
Key Objectives:
– Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts.
– Develop strategic account plans to maximize customer value and increase wallet share.
– Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved.
– Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships.
– Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations.
