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Compliance/Quality Support- Consultant
Main Technology: Success Factors Platform, SAP
Mandatory Skills (Must to have):
– Excellent knowledge of Compliance and QA activities, documentations
– Good Knowledge on GDPR & GxP
– Should be able to have basic IT skills
– Stakeholder management
Optional Skills (Nice to have):
– ITIL Knowledge (use of ServiceNow), Agile – Knowledge & way of working
Roles & Responsibilities:
– Daily support to Line of Business
– Create/update project documentation like URS, ITRA, ITOM, URR, ITPSE, etc.
– Responsible for coordinating testing activities related to development of test cases and test reports for user acceptance testing
– Incident and problem management and reporting on regular basis
– Monitor the effectiveness of the incident and problem management process and make recommendations for improvements
– Change management including system upgrades, enhancements
– Implementation of GxP and Sarbox controls wherever applicable
– Vendor management
– ITIL knowledge would be of great advantage, for a good focus on the Incident & problem mgmt. processes.
– Agile skills (good to have)
– Work during CET working hours & Extended CET hours (as this is North America Support)
– Ability to collaborate and communicate with external parties, primarily users
– Excellent communication skills written and orally in English
