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Job Details
• Answer all calls and solve the queries including reports related
• Assign all home visit leads to the technicians within TATi.e. 2 hours during working hours
• Maintain all leads records on excel file on daily basis along with their payment details
• Maintain all technicians visit records on a daily basis
• Maintain all cancelled visit records on a daily basis as well as ensure minimum or no cancellation of home visits
• Reports and bill dispatch on emails
• Knock off all online payments shared by Home Visit technicians, Sales and/or any other teams
• Coordinate with the patients for rescheduling visits
• Resolve customer complaints and ensure corrective and preventive actions
• Ensure formal dress code is maintained as per our HR policies
• Ensure Bulk Data is uploaded on the google drive
• Clear any/all outstanding dues shared by the Finance team for Home visit department
• Take patient’s feedbacks and work on the action plans on the areas of improvement.
• Accession – Entry details of sample received, barcode then as per the process
• Work on any other duties and responsibilities assigned by the Lab Head
Job Description
