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Job Details
Job Description
Answer all calls and solve the queries including reports related
Assign all home visit leads to the technicians within TAT i.e. 2 hours during working hours
Maintain all leads records on excel file on daily basis along with their payment details
Maintain all technicians visit records on a daily basis
Maintain all cancelled visit records on a daily basis as well as ensure minimum or no cancellation of home visits
Reports and bill dispatch on emails
Knock off all online payments shared by Home Visit technicians, Sales and/or any other teams
Coordinate with the patients for rescheduling visits
Resolve customer complaints and ensure corrective and preventive actions
Ensure formal dress code is maintained as per our HR policies
Ensure Bulk Data is uploaded on the google drive
Clear any/all outstanding dues shared by the Finance team for Home visit department
Take patients feedbacks and work on the action plans on the areas of improvement.
Accession Entry details of sample received, barcode then as per the process
Work on any other duties and responsibilities assigned by the Lab Head
Blood collection
