Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
As a Support Engineer on the 24×7 support team, you will work directly with IBM Sustainability Software customers to solve complex Supply Chain Management cases and drive success. You will serve as a technical resource responsible for support delivery to both customers and their trading partner communities.
Required Technical and Professional Expertise
Min 3 years of experience in Troubleshooting, analysing, and resolving technical issues reported by B2B Corporate Clients (example IBM Sustainability Software customer who subscribe to the 24×7 Support option and their Business and Trading Partners).
Demonstrate Strong communication Skills, both written and verbal. Willingness to work in a customer facing role, on a rotational shift model (including weekends). Participation in on-call/production-down support rotation
Knowledge or Awareness in EDI, File Transfer, Network Protocol Standards (including AS2, SFTP, X400, Peppol, OFTP2, WSG, HTTPS, TCP/IP).
Knowledge of Application and Platform Tracking and Monitoring tools, Operating systems skills (Unix, Linux)
Knowledge of Data mapping and translation skills, Deeper knowledge on Business process network / Workflow
Preferred Technical and Professional Expertise
Knowledge of B2Bi SaaS Skills (Including Sterling products: Connect Direct, SCBN, VAN, Webforms, B2B Integrator, Managed File Transfer or similar)
Troubleshooting skills, especially Java code / logs / Database (DB2 or Oracle)
Knowledge of Network troubleshooting skills (Sniffer logs, load balancers, VPN)
Familiarity with Containers (e.g. Dockers) and Kubernetes. Knowledge on RedHat OpenShift/AWS will be an added advantage.
Any Database knowledge IBM DB2, Oracle, Cassandra, MongoDB with querying skills (e.g. SQL).
Core Java / JEE preferred or any programming language proficiency.
About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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