HyreFox Consultants Hiring for Virtual Customer Support _MP Full-Time Job at Indore Full Time

Looking for candidates who can work from home

The minimum qualification is 10 + 2. Any graduate

Preferred Criteria:

• The candidate should be a self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from the Manager and Lead.
• The candidate should ensure uninterrupted internet connectivity during the working shift so as to ensure maximum productivity
• The candidate should ensure a ‘Work-like’ environment with no disturbance during work hours.

The ideal candidates should be comfortable in a fast-paced, multi-tasked, high-energy environment. They should be creative and can solve analytical problems with a passion for excellent customer service.

Eligibility Criteria

• Minimum qualification required 10+2
• Fresher’s / Experience candidates can apply
• Experienced candidates will have to provide relevant documents
• Any candidates who cannot provide relevant experience/education documents will not be considered
• Excellent written and verbal communication, comprehension, and problem-solving skills
• Flexible to work night shifts / rotational shifts. Shift rotation happens every 2-3 months
• Candidates awaiting final year results & appearing for final year examination can be interviewed, provided if they can join immediately.
• All contractual employees will be on the company’s payroll, the contract period will range between 4 months to 12 months.
• Candidates applying for the role should be above 18 years of age

Candidate Should:

• Have excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Have the Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Have the ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Be flexible with the working schedule; may be expected to work weekends, holidays, and events

Other Details

• Keywords: .
• Industry: Internet/Ecommerce
• Employement Type: PERMANENT