Job Discription
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Head of Engineering Excellence & HTI Insurance.
Wealth and Personal Banking Technology (WPB IT) is the technology division of HSBC’s Wealth and Personal Banking business, responsible for managing and delivering the technology solutions used by HSBC’s wealth management and personal banking operations globally. It plays a critical role in ensuring the success of HSBC’s WPB business by providing the technology solutions and support needed to deliver high-quality banking and wealth management services to customers around the world.
WPB IT provides a range of technology services to support the different functions of HSBC’s WPB business, including insurance, wealth management, retail banking, and private banking. WPB IT’s technology solutions are designed to improve the efficiency, accuracy, and speed of HSBC’s WPB operations, while also providing a seamless and integrated experience for customers across all channels and touchpoints.
This role is within WPB IT’s Insurance value stream (VS). The insurance VS operates across multiple markets providing life insurance products directly and general insurance products through partnerships. This role will functionally report into the Insurance CTO, who is responsible for the technology platforms and engineers within the Insurance VS.
As Head of Engineering Excellence, you will develop and improve engineering KPIs, tools, and practices to create a culture of excellence that enables and empower our engineering teams to deliver in a smarter, faster and better way for the Insurance VS. You will be passionate about and have experience with:
1.How We Make Things (Developer Advocacy/Platform Engineering)
2.How We Operate Things – System Reliability Engineering (SRE)
3.How We Function as a Team (True DevOps Culture – you build it, you run it)
In addition, this role will provide entity oversight for engineers in Insurance in HTI (HSBC Technology India).
What you’ll do:
·Working across all Insurance engineering and drive material improvements in engineering velocity and system reliability, in line with the CIO metrics (DORA)
·Develop a true platform engineering platform that combines processes, tooling and frameworks that continuous improves on our engineering velocity
·Develop a true (SRE) platform that streamlines release management, observability and incident/problem management
·Empower engineering to improve the delivery, manageability, quality, and supportability of Insurance VS products and services.
·Foster an action-bias culture for product innovation and delivery, high performance, transparency, and continuous improvement.
·Collaborates with leadership to develop and meet organizational goals with technical expertise and guidance on capabilities, systems and operations.
·Support CTO’s portfolio management, talent operating model, engineering execution, cost optimization, and delivery assurance on major programs.
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