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Job Summary-The role is Responsible for the development, administration, and coordination for Customer Service (CS) New hire training, refreshers for existing CS team and other continuous learning programs. Responsible for collaboration with various internal & external stakeholders to create and execute outstanding product and soft skill training for internal teams and Train the Trainers (TTT) programs for our partners in various regions. Be the PIC to drive the team’s Learning programs and build a strong service culture within the Customer Service team. Be the advocate of Disney+ Hotstar values and standards for self and team.
About the teamVital part of the Disney+ Hotstar support team which drives customer experience and operations across diverse markets. The team is passionate about making lives easier for internal and external customers with effective training, content creation and delivery, contributing to operational tasks, improvements and automation.
Reporting To – Senior Manager-Customer Support
