HealthEdge Software Inc is Looking for Director Technical Operations at Pune Full Time

Overview

Director – Technical Operations India Leader

TheDirectorof Tech Operationsis responsible forrunning IndiaTechnicalOperations forHealthEdge.  This involves communication,issue resolution, assignment and management of Operations workloads, systemsmonitoring, infrastructure availability, the tracking and driving of departmental goals, andmonitoringand reporting on departmental progression and maturity efforts.Off-hours on-call support on an as-needed basis is also required. This individual ensures that our Technical Operations Center is staffed accordingly tomonitor,manage, andmaintainourredundant datacentersand cloud infrastructureandensurecustomer support internally and externally.  This individual will work tomaintainan elevated levelofqualitywithinthe operations staff.

Job Description

People Leadership

• Drive the overall management of theHealthEdgeTechnical Operations Center in India to ensure its full mandate.

• Ensure continual process improvement within the Operations Center including but not limited to automation ofappropriateOperationstasks.

• Grow the professional capabilities of the team through internal development and external recruitment of top talent.

• Oversee theday-to-daywork of the teams they manage and ensure work is completed on time with high quality.

• Generate key reports for management including but not limitedtosystem availability, service level agreements, staff quality reports, continuousimprovementsand customer issues.

• Work as a peerwithother Operations leaders intheU.S.

• Daily review of the Operations Center Shift Turnover Report to ensure that tasks and projects are consistently completed on time.

• Allwork-relatedinstructions, including day to day tasks, tactical and strategic initiatives, will come from US Operations leadership (80% of goals). For admin and people management related responsibilities, this role will work with India leadership.

Technology Leadership

• Continually evaluate technologies to improve computing standards; develop,maintain,and implement operating procedures; implementobjectivesand strategies to effectively support all internal users.

• Support Incident management, problem management, change management, disaster recovery, and systems performance.

• SupportInformationsecurityrequirementsfor all infrastructure components.

• Directly or indirectlyassistother groups in IT services to help them complete their specific tasks.

• Implement new and emerging technologies that could lead to the improvement of profitability, productivity, and efficiency of company operations.

• Recommend and initiate programs that will effectively integrate these new products and services into the company’s technological environments.

• Foster an atmosphere of excellence and lead a firm shift towards an innovation andcustomer servicemindset across the team – alignment of career growth, incentives, and recognition.

• Managed teams with aneyetoward efficiency and economics and continuously seek improvement opportunities.

Site Management Responsibilities

• Providegeneral oversight of allorganizationalactivities, manage the day-to-day operations, andassuresmooth functioning. 

• Ensure site compliance to all applicable local statutory standards including complying with the local labor laws & regulations. 

• Maintain a healthy and safe work environment. 

• Monitor and ensure compliance with all company standards, processes, and values.  Ensure high staff morale, trust, and work ethics. 

• Responsible for Operational Budgets within the site. Oversee Infrastructure, Office Lease, Day-to-Day Operations of the Facility. 

Ideal Candidate Profile

• Strong verbal and written communication skills, and a demonstrated aptitude for communicating complex technical concepts and information in straightforward terms.

• Demonstrated competency in technical writing, including various documentation, management reports, and metrics.

• Ability to coach and train team members to enable professionaldevelopment.

• Strong technicalproficiencyin troubleshooting, managing, and monitoring networks and server hardware and software in a Linux andWindows environment.

• Healthcare Services and, if possible, business processing of healthcare data experience preferred.

• Ability tocollaborateeffectively with individual contributors and Senior Management.

• Knowledge of Java and Azure a plus.

Job Locations IN-Pune

ID 2023-2252

Category Information Technology

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.