HCL Hiring For Freshers || (Email Support Role) || Gurgaon Full Time

HCL Offers Great Opportunity to make a career, with American global corporation who is a leading search engine worldwide.

Type of Requirement:- E-Mail Support (Excellent Written & Verbal Communication is a must) .

Designation:- Process Associate – Only Immediate joiner

Required Work Experience:

• Good fluency of the English language, both written and spoken

Shifts – 24* 7

5 days working – 2 days off – Fix offs.

Required Qualification:- *Graduate / Post Graduate in any stream.

Work Location :Client Site, DLF Cyber city, Gurgaon / Gurugram.

****Great work environment****

Must have:-

* Excellent Spoken & Written English

Skill set Required :-

*Excellent English Written Communication Skills.

*Strong E-Mail Writing Skills with focus on Customer Service.

*Solving Customer Queries Via E-Mail.

*Order Management experience is preferred.

Job Description –

• As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.
• You will use deductive reasoning to make sound business decisions.
• You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
• You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
• You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
• You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.
• You will learn and process all products offered in the logo..

Key Skills

• Team oriented/team player
• Situational/contextual awareness with the ability to understand the impacts of ones work.
• Excellent critical and analytical thinking abilities
• High attention to detail, and high level of professionalism
• Proactive, self motivated, self starter, minimal supervision
• Excellent analytical skills and strong decision-making skills committed to resolution and compliance
• Strong organizational, time and workflow management skills

Interview Rounds

• HR Screening,
• Written Test related to Case Studies / Emails
• Operations /Client Interview

HR- Shikha Tanwar

Contact Number -7678561318

Interested candidates can share profile at [email protected] with below required details –

• Total Experience / Fresher –
• ECTC –
• Can join immediately –
• Comfortable with 24*7 shift –