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DIVISION International Voice Process
POSITION Process Executive Voice
JOB TITLE Process Executive
LOCATION Gurugram, India
REPORTING STRUCTURE Manager
Our Story
it has more than a decade of financial services domain experience; possesses extensive advanced analytical capabilities; and is supported by an experienced workforce of technical and client service professionals. Our leadership team has gained industry recognition for their practical expertise and thought leadership in card payments, analytics, and fraud management; having previously served in senior management positions with leading financial institutions.
Our Goal
We seek to be recognized by clients as a valued business partner that consistently delivers tangible operational and strategic advantages. Our pathway to industry leadership starts and ends with helping clients to harness the power of data; converting data into useful intelligence, and applying next-generation financial crime analytical engines, supported by our portfolio of Quint Essential Solutions.
Key Responsibility Area:
The fundamental duties & tasks that define the job are:
Responsible for inbound & outbound calls with end customers to resolve customer queries.
Responsible for reverting customer queries via email.
Gather appropriate data from the internal tools to substantiate transaction validity, evaluated the information gathered & determine the appropriate course of action.
Responsible for providing high-quality customer service by responding to telephone inquiries and customer requests.
Job Description
Eligibility Criteria:
Education Graduates (Pursuing graduation/undergraduate with strong communication skills
