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Handle customer’s inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Minimum Requirement:
Good Communication Skills
Good Problem-solving skills over the call
High energy level
Contact – ( HR Krunal )
