Halcom Marketing Pvt Ltd Hiring for BPO MANAGER Job at Noida Full Time

JOB DESCRIPTION

JOB TITLE BPO MANAGER
AREA/DEPARTMENT SALES REPORTS TO MANAGING DIRECTOR

Key Responsibilities

• Provide guidance to team members and addressing performance issues if any arise
• Conduct performance reviews to ensure that employees are meeting company standards
• Manage team of customer service agents to ensure that client satisfaction is met or exceeded at all times
• Develope and implement training programs for new hires to ensure that they are fully prepared for their jobs
• Manage the daily operations
• Analyze data to identify trends in customer needs or behavior patterns that may require changes to business processes
• Develope and implementing new processes or procedures to improve efficiency or quality of service
• Coordinate with other departments such as marketing, sales, or human resources to ensure that customers receive appropriate attention.

Education and experience

• This position requires a graduate.
• 3 to 5 Years.

Required skills and qualifications

Leadership,Communication,Problem-solving,Analytical skills

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹40,000.00 – ₹60,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time

Schedule:

• Fixed shift
• Monday to Friday
• Night shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Noida, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)