Gt Info Solutions Private Limited Looking for Customer Service Associate Job in Bhopal Full Time

Job Details

Job Description

CUSTOMER SERVICE ASSOCIATE (JD)

Experience -Fresher/Exp candidates with good Communication.
Salary: 10,000 In hand To 15,000 CTC
Duration-Full Time/Permanent
-Work From Office
-Day shift
-6days Working
-Immediate joiners

Job Location: MP Nagar Bhopal

Required Candidate profile
• BBA Graduate Or MBA in logistics & supply management both can apply.
• Excellent communication skills both written and verbal.
• Ability to adapt changes in the work environment
• Accurate and able to produce quality work
• Problem solver, Excellent phone etiquette, Quality Decision Making.
• Exposure to diverse viewpoints, cultural norms, and experiences.
• Ability to work in teams and understand others’ views
• Quality decision making
• Computer Literate-should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
• Prior experience as customer service or similar.
• Logistics experience preferred required.
Duties and Responsibilities:
• Deal with a high volume of inbound and outbound phone calls.
• Help manage current customer accounts.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier queries and help resolve issues.
• Provide shipment quotes to customers and set up shipments as required by customers.
• Excellent multitasking skills within their work space as well as computer software programs.
• Be a professional representative of our company that other employees look up to.